Shipping & Returns

Barkhouse Chronicles exists only to fulfill one goal - to help pets and their parents live harmoniously and lead a happy, healthy life. We strive to deliver a unique product range with an assortment of products sourced from the best manufacturers in the country and abroad.

 

With our policies, we aim to build a healthy long-term relationship based on trust with you. These policies are developed to assure you that, subject to the following conditions, if any product purchased from Barkhouse Chronicles is flawed or not suitable for you/your pet, we'll happily repair or replace the merchandise or provide you with a store credit for your return.

 

If you alter your mind on a product you purchased from us, within 7 days of the order being delivered, provided the merchandise and associated packaging received by Barkhouse Chronicles is in its original condition and is re-saleable you can get it returned for an exchange or a store credit.

In the event you placed an order and need to cancel it before the shipment has been dispatched, please note that store credit is going to be provided.

We don't provide any refunds for returns/exchanges.

 

RETURN ELIGIBILITY.

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The following items aren't eligible for returns or exchanges unless the item has been received by the customer in a damaged or faulty condition:

• Edible and perishable items like food, treats, and supplements.

• Toys

• Any personalised product, personalised engraved identification tag, etc.

• Bedding, crates, pens, mats, beds, blankets, tipi tents, etc.

• Cat litter, trays & accessories

• Cat furniture and scratchers

• Grooming Products